Refund Policy
Last updated: 2026-08-28
This policy applies only to ImgGenAI one-time credit purchases.
1. Scope
Requests are reviewed using the paid amount, credit usage, service failures, duplicate charges, applicable law, and the payment provider’s processing state.
2. How to request
Email hello@imgenai.app with the account email, order or payment identifier, purchase date, reason, and relevant evidence. We do not promise a fixed response or settlement time.
3. Processing
An approved refund may be processed by Waffo Pancake through the original payment route. Posting time depends on the payment method and financial institution.
4. Credit reversal
After a successful refund event is verified, related credits are reversed proportionally and recorded as a negative ledger entry. A full refund reverses the full number of credits originally granted by that payment.
5. Negative balance
If previously used credits cause the balance to become negative, paid actions such as generation, upload, or checkout may be frozen.
6. Payment disputes
A payment dispute or chargeback is reconciled against verifiable provider records, and only a confirmed payment reversal is posted to the credit ledger.
7. Contact
Email hello@imgenai.app for refund questions.